Job Description

Technical Operations Contractor – I (Assistant)
1 year
West point PA
Hybrid- 2-3 days on-site/2-3 days remote. Initial training all on-site

Top skillsets- customer compliant experience, previous DM experience, root cause analysis experience, Time management (deadlines/deliverables)

Qualifications:
Education Requirement: B.S. or B.A. in Mechanical or Chemical Engineering degree or other science degree. Preferred Experience and Skills: – 0-3+ years of relevant work experience – Support of vaccine operations or technical services support. – Experience with troubleshooting biotech equipment and closed system processing. – Experience with Trackwise, MIDAS, SAP – Ability to read Piping and Instrumentation Diagrams – Support of deviation investigations and/or project work – LSS/MPS certification / experience

Responsibilities:
The Technical Services engineer will be responsible for: Main responsibility performing customer complaint investigations, including determining the root cause, identifying corrective/preventative actions, identifying event scope, and conducting a product impact assessment. -Where applicable, completing investigational test protocols to determine root cause, product impact, event scope, etc. -Conducting real time investigations with the goal of fully understanding root cause and product impact -Providing on-the-floor support of operational and technical issues -Performing deviation investigations aimed to prevent deviation re-occurrence, including determining the root cause and identifying corrective/preventative actions